One of the most common questions iClear's team gets before a sale is some version of: "How disruptive is the installation?" The honest answer surprises most customers. A typical home installation takes between 30 and 45 minutes. Here is exactly what happens during that visit, step by step, so you know what to expect.
Before the technician arrives
Our sales team agrees an installation window with you ahead of time and confirms the day before. Our technicians arrive with the complete system, all necessary fittings, and the tools required for a standard installation. You do not need to buy anything in advance or prepare any specific tools or materials.
What helps is having a clear space near where the system will be installed, ensuring there is a power socket nearby for the system to plug into, and making sure your storage tank is full or your supply is on, so we can test the system before we leave.
The first ten minutes: assessment
The technician walks through the installation site with you and checks four things before touching anything:
- The water source, whether you are on municipal supply, a borehole, a tank, or a mix
- The available electric socket and its position relative to the install location
- The available installation space, especially under the sink for plumbed systems
- The condition of the inlet plumbing, looking for leaks, age, or pressure issues
This assessment usually catches existing issues you may not be aware of: a leaky connection, an old shut-off valve, a storage tank that needs attention. Where we spot something, we tell you. We do not fix unrelated plumbing problems as part of the install, but flagging them gives you the option to address them separately.
The single most common cause of an installation running longer than 45 minutes is unexpected plumbing modifications or inaccessible pipework. Most of the time, the assessment phase catches this early.
The next twenty to thirty minutes: installation
Once the assessment is done, the actual installation is methodical. For a plumbed system like the iClear Standard or iClear Premier, the technician:
- Connects the system to your water inlet
- Mounts the unit in the agreed location, usually under the sink or in a utility cupboard
- Installs the dedicated dispensing tap on your counter or sink
- Connects to the pressure storage tank
- Connects to the electric socket
- Flushes the system to clear it of any installation debris
- Tests pressure, flow, and seal integrity
For the iClear Desktop, the process is dramatically shorter. The unit plugs in, the tank is filled, and the system is ready. Most Desktop installations are complete in under fifteen minutes.
The final five minutes: handover
Before leaving, the technician walks you through the basics:
- How to operate the system day to day
- How often you can expect filter replacements (and that we contact you when it is time)
- How to reach iClear's support team for any questions or issues
- What to expect in the first 24 hours, including running the first batch of water through
You receive your warranty documentation and contact details for the iClear support team. The technician confirms that everything is working, leaves the install site clean, and you start using your new water purifier.

Why professional installation matters
Customers who try to install RO systems themselves, or who hire general plumbers unfamiliar with water purification, frequently end up with problems that compromise performance: bypassed filtration stages, incorrect inlet pressure, leaks at unfamiliar fittings, or damaged membranes from improper handling. These issues are not always immediately obvious, which makes them harder to spot later.
iClear's installations are carried out by technicians who have done hundreds of similar setups. Every iClear purchase includes free professional installation in Nairobi, its environs, and Nakuru. No other water purifier brand in Kenya currently offers this as standard. The 30-to-45-minute install you get is the same install every other iClear household and office in your area has received.
Installation day is the shortest, least disruptive part of owning an iClear system. Thirty to forty-five minutes from the moment the technician arrives to your first glass of genuinely purified water. No mess, no major plumbing changes, no surprises.
Schedule your iClear installation today.
Free delivery and professional installation in Nairobi and Nakuru. Visit the iClear shop.
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