How Do I Spot Fake Nairobi Water Purifiers and Avoid Scams in 2026?
02, Jan 2026
When purchasing a water purifier it is important not only to consider the filtration technology but also the after sales support that keeps your system running. The iClear one year warranty ensures that your purifier is protected against manufacturing defects, installation faults, or early component failure. In this detailed guide we walk you through what is covered, what is not covered, how to claim, and how to ensure your warranty stays valid.
The warranty typically covers:
• Mechanical defects in the main RO unit
• Defective electrical components (depending on model)
• Faults resulting from installation
• Manufacturing defects in the membrane housing or structural parts
The warranty activates on the installation date, not the purchase date.
Warranty does not cover:
• Problems due to user modification
• Consumable components such as filters
• Damage caused by extremely bad plumbing or water pressure issues
• Intentional damage or misuse
For more purchasing insights see: Complete Guide to Choosing the Best RO Water Purifier in Kenya
How to Claim Warranty
To make a warranty claim:
Technicians diagnose the problem, check whether it is covered, and perform repairs or parts replacement where eligible.
To ensure your warranty remains active:
• Avoid third party repairs
• Do not open or alter the system yourself
• Use only approved replacement filters
• Keep proof of installation and invoice
• Ensure routine servicing follows guidelines
A reliable warranty ensures:
• Peace of mind
• Long term reliability
• Faster technical support
• Lower maintenance cost in the first year
• Protection from manufacturing faults
When combined with free installation, the one year warranty guarantees a secure start to your purifier ownership.
Q: Does the warranty cover filters?
A: No, filters are consumables and replaced on schedule.
Q: What if installation was done by someone else?
A: Warranty is void if installation was not done by an approved technician.
Q: How long is repair turnaround time?
A: Usually within 24hrs.
Water Purification & Treatment Specialists
David Ochieng, a water purification specialist at iClear Wellife Services Ltd, has extensive experience delivering safe and reliable water treatment solutions for homes and offices across Kenya.
