How iClear Trains and Certifies Its Installation Technicians

Every iClear technician is a full-time employee, not a third-party contractor, working on iClear systems and accountable directly to the company for every installation and service visit. That keeps quality consistent across branches and gives customers one company to hold responsible.

A water purifier is only as good as its installation. The best Reverse Osmosis system, fitted badly, will leak, underperform or fail early. That is why one of the first decisions we made at iClear was not to outsource the work. The person who installs and services your system should work for the company that sold it to you.

Why most of the market does it differently

In much of the water purifier market, selling and installing are separate jobs. The seller takes the order, then hands installation to an independent plumber or a contractor on call. Quality varies from job to job, and when something goes wrong it can take a chain of phone calls to find out who is responsible

Our approach: full-time, in-house, accountable

Every technician who installs or services an iClear system is a full-time iClear employee. We do not use third parties or individual outside contractors. As our team has grown to more than twenty people in Kenya, this has stayed the rule, and it is the rule we will carry into every new branch.

• Consistency. Technicians work on iClear systems every day, so they know them, instead of treating each job as something new.
• Accountability. If there is a problem with an installation or service, it comes back to us, and we put it right.
• Control. Because the technicians are ours, we can set and check the standard across Nairobi, Nakuru and Mombasa.

Every installation, including this Standard system, is completed by a full-time iClear technician, not a subcontractor.

What happens on installation day

For a domestic under-sink system such as the iClear Standard, installation typically takes 30 to 45 minutes. The technician follows a clear sequence.

• Assess the kitchen plumbing and choose where the system will sit.
• Mount the system and connect it to the water line.
• Fit a dedicated faucet at the sink for the purified water.
• Flush the filters and check the whole setup for leaks.
• Show you how it works and explain the filter schedule for your water.

If you rent or cannot change your plumbing, the iClear Desktop needs no plumbing at all, so setup is simpler and quicker.

What happens after installation

Installation is the start of the relationship, not the end. Households buy outright and are supported through filter changes and any issues that come up. Offices are on an annual service subscription, where our technicians handle scheduled filter changes, waterway disinfection, leak checks and general maintenance, with servicing roughly every four months, so the system keeps performing without the office having to chase us.

The iClear Premier, installed and serviced by the same in-house team that looks after every product in the range.

When something goes wrong

If a customer has an issue with an installation or a service visit, they contact our customer care team. We send a technician to check, report back on what happened, and if the problem came from us, we make it right. Because the technicians are our own employees, that loop is short and clear. There is no handing the problem to a subcontractor who has moved on.

Why this matters as we grow

As iClear expands into East Africa and beyond, the in-house model is what keeps installation quality consistent across every new branch, instead of thinning out as the company grows.

Growth is where service companies usually slip, because demand rises faster than the people to meet it. Keeping technicians as full-time employees is slower and costs more than hiring contractors by the job, and it is the choice we think customers are really paying us to make.

FAQ

Q: Are iClear technicians employees or contractors?

A: All iClear installation and service technicians are full-time employees. We do not outsource to third parties or individual contractors.

Q: How long does an iClear installation take?

A: A domestic under-sink installation such as the iClear Standard typically takes 30 to 45 minutes. The iClear Desktop needs no plumbing and is quicker to set up.

Q: Who services my system after installation?

A: The same in-house team. Households are supported through filter changes and issues as they arise, and offices on the annual subscription receive scheduled servicing roughly every four months.

Q: What if I am unhappy with an installation?

A: Contact our customer care team. We send a technician to check, report on what happened, and fix any issue that came from our side.

Experience installation done right.

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